Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 'Sri Sharavu Mahaganapathy Temple's relationship with you in relation to this website.

The term 'Sri Sharavu Mahaganapathy Temple' or 'us' or 'we' or ‘temple’ refers to the owner of the website whose registered office is Sri Sharavu Mahaganapathy Temple, G.T. Square, Mangalore - 1. The term 'you' refers to the user or viewer of our website.

In using the temple’s e-pooja/online offering services you are deemed to have accepted the terms and conditions listed below. The Temple reserves the right to add, delete, alter or modify these terms and conditions at any time. The User is therefore advised to read carefully these terms and conditions each time he or she uses the e-pooja/online offering services of the temple.

All products/services and information displayed on the Temple’s website constitute an "invitation to offer". Your order for performing pooja/accept your offerings constitutes your "offer" which shall be subject to the terms and conditions as listed below. The Temple reserves the right to accept or reject your offer. The agreement between you and the Temple shall be subject to the following terms and conditions: -

• The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
• These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the e-pooja/online offering services of the Temple you agree to be bound by the Terms and Conditions.
• All prices, unless indicated otherwise are in Indian Rupees.
• All prices and availability of Services are subject to change without prior notice at the sole discretion of the Temple.
• The Temple reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by the Temple, the same shall be credited to your credit card account and duly notified to you by email.
• In a credit card transaction, you must use your own credit card. The Temple will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
• Any request for cancellations of orders once duly placed on the site, shall not be entertained.
• In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by the Temple for redelivery shall be claimed from the User placing the order.
• The User agrees to use the services provided by The Temple, its service providers, consultants and contracted companies, for lawful purposes only.
• The User agrees to provide authentic and true information. The Temple reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), the Temple has the right in its sole discretion to reject the registration and debar the User from using the Services of temple’s online offerings facilities without prior intimation whatsoever.
• The Temple will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of any of the service enablers. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.
• The User expressly agrees that the use of service(s) of the temple’s online offering are at the User's sole risk. The online services are provided on an "as is" basis without warranties of any kind, whether express or implied. The Temple its service providers, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the service it is providing or as to the results that may be obtained from use of the Service, or as to the accuracy, reliability or content of any information, service, or merchandise provided through this Service. The Temple does not represent or warrant to maintain the confidentiality of information; although the Temple current practice is to utilise reasonable efforts to maintain such confidentiality.
• This agreement shall be construed in accordance with the applicable laws of India. The Courts at Mangalore shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Privacy Policy

If you decide to access the website, your visit and any dispute over privacy is subject to this Privacy Policy and Our Terms and Conditions of use. Our Policy regarding the collection, use and disclosure, if any, of personal information is very strict and we adhere to the best of practices to guard your personal information with care.

Refund / Cancellation Policy

• Technical issue - In case of any technical issue due to which the payment gets deducted from the payer’s account and does not show in our Portal but the payment gateway service clearly mentions the confirmed settlement thereafter the Temples’s account receives the payment. We manually submit the payment in our portal. It should take 7-10 working days for the payment to be credited in Temples’s account.
• Multiple Payments Case - If double payment happens and the payment gateway service clearly mentions it, the temple will refund the payment after the Temples’s account receives payment.
• No Cancellation

On-Line Payments

• Using the online payment facilities on our website indicates that you accept these terms. If you do not accept these terms do not use our online payment facilities. All online payments are subject to these conditions.
• Your payment will normally reach the temple’s bank account within two working days. We cannot accept any liability for delayed payments
• We cannot accept liability for payments being recorded on the wrong account if you supply inaccurate information, but will make every effort to reallocate any such payments if they arise
• We cannot accept liability if payment is refused or declined by your credit/debit card supplier for any reason.
• If your card supplier declines payment, the temple is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
• The temple shall make reasonable efforts to keep the information provided by the user confidential. The temple may share your personal information with our bankers for clearing necessary fees payments.

Others

• All the fields are Mandatory.
• All sevas must be booked at least 3 days in advance
• Sevas and seva timings are subject to change as per the customs and situations at the temple without prior notice
• The Date of Birth field is provided for recovery of receipt by the devotees. We don’t use this field for any other purpose.
• Devotees are hereby requested to provide valid Id Proof details during booking. The same should be produced at the temple on or before the seva date.
• Seva amount is exclusive of TDR, Service tax & charges. These would depend on the mode of payment used. These are subject to changes and are governed by regulations
• For cancellations and refund refer to the cancellation & refund policy
• All sevas must be booked at least 3 days in advance